Who we are looking for:

Works well with a team. Someone we can trust, rely on, bounce ideas off of, and generally have a positive experience with both personally and professionally. We will work together on day-to-day system support and new projects. There is a steep learning curve, but you remain calm and eager to think of solutions.

Requirements:

Customer services professional with excellent attention to detail;

Experience in handling customer issues and crises in a production environment;

At least 3 years of experience in customer-facing technical support teams and Systems Engineer/system administrator;

Experience in application support;

Strong familiarity with API's and application communication flows;

Excellent communication skills in English.

Responsibilities:

Be part of 24/7 team of experts;

Handle customer’s technical issues by phone, email, and chat;

Lead training for end-users, set up new users' accounts and profiles, and deal with connectivity issues and other technical issues;

Establish and strengthen good customer relationships.

We offer:

 Opportunity to work with interesting projects;

A friendly team of professionals;

Direct communication with the client;

Performance-based salary with regular reviews;

New comfortable office close to the city center;

English classes;

Team-building events and fun activities.