• Нетехнічні
  • Support / Call center
06.11.24

Про роботу

Who we are looking for:

Works well with a team. Someone we can trust, rely on, bounce ideas off of, and generally have a positive experience with both personally and professionally. We will work together on day-to-day system support and new projects. There is a steep learning curve, but you remain calm and eager to think of solutions.


Requirements:

➖ Customer services professional with excellent attention to detail;

➖ Experience in handling customer issues and crises in a production environment;

➖At least 3 years of experience in customer-facing technical support teams and Systems Engineer/system administrator;

➖ Experience in application support;

➖ Strong familiarity with API's and application communication flows;

➖ Excellent communication skills in English.

Responsibilities:

➖ Be part of 24/7 team of experts;

➖ Handle customer’s technical issues by phone, email, and chat;

➖ Lead training for end-users, set up new users' accounts and profiles, and deal with connectivity issues and other technical issues;

➖ Establish and strengthen good customer relationships.

We offer:

➖ Opportunity to work with interesting projects;

➖ A friendly team of professionals;

➖ Direct communication with the client;

➖ Performance-based salary with regular reviews;

➖ New comfortable office close to the city center;

➖ English classes;

➖ Team-building events and fun activities.

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