Про роботу
Product / Client
World's #1 e-commerce subscription platform for entrepreneurs. Cool founder with a strong vision. 1300+ customers. Very experienced, all-remote team of 15 people expects high standards of work.
Purpose
- Innovate the product by understanding and engaging with customers and non-customers
- Understand the broader subscription / e-commerce market and competition to fuse this information into the product
- Educate internal and external stakeholders on how the platform works
- Design and deploy new features and elevate existing ones through understanding use cases and by speaking with target audience
- Get widespread adoption for each feature by holding education sessions, leading BETAs, and marketing new features
Responsibilities
- Prioritise and manage delivery of the product roadmap and features / improvements / bugs backlogs
- Combine feedback and target audience needs into the vision and roadmap
- Engage with the community about their product needs, wants, use cases, and feedback
- Ensure all stakeholders have accurate and up-to-date product knowledge
- Develop and maintain internal / external product documentation and change log
- Develop and deploy product marketing campaigns and announcements in collaboration with Head of Growth
- Facilitate escalations from customer support and the engineering team to other stakeholders
- Test and sign-off deployments to production to ensure quality and minimal bugs
- Recruit users and manage product and feature betas
- Plan and write detailed unambiguous project and task briefs
- Assist with UI & UX decisions and provide sign-offs for constant progress
- Lead and run product team meetings and calls, and conduct 1:1 calls as necessary
- Participate in annual planning meetings
Accountabilities
- Roadmap prioritisation & delivery
- Constant improvement of the product
- Stakeholder-to-product feedback loop
- Maximising feature and product adoption by users
Key Metrics
- NPS
- Roadmap progress (%age of progress on planned features for the year)
- Number of open bugs
- Trial conversion rate
- Churn
- ARPU
Team
- Experienced entrepreneur (startup advisor, public speaker), Edinburgh
- Operations director, Los Angeles
- Content manager, Prague
- Sales manager, US
- Customer support team in Serbia and Mexico
- Head of Growth, Lviv
- UI/UX designer, Lviv
- Video editor, Lviv
- Dev team of 4 in Zhytomyr, Kyiv and Bali
- You:)
You
- Have 5+ years of experience doing product management
- Have expert understanding (3+ years) of e-commerce and SaaS
- Are obsessed with fluid and beautiful user experiences and interfaces
- Have excellent management skills incl. understanding of Agile methodology
- Have strong technical writing and (preferrably) sales and marketing copywriting skills
- Posess excellent problem solving skills and extreme attention to detail
- Are results-oriented with positive, optimistic attitude
- Speak and write excellent English
Offer
- $3,500 - $5,000 / m (can be paid to Payoneer if you want)
- Work closely with a cool entrepreneur
- Zero bureaucracy and freedom to do your work right
- Remote OK!
- All team gatherings (next year's one could be in Bali or Mexico:))
- 20 days per year paid vacation
- Remote outstaffing model (you'll be hired by Innoteka, but work with Client)