Про роботу
Reface is hiring Customer Support
Work with the Reface Customer support team and respond to emails, reviews, and questions in chats 24/7 covering all the countries. Work will presume 2/2 with night shifts once or twice a week remotely.
What will you do:
• Communicate with users via live chat, App Store, Google Play, or e-mail in order to create a trustworthy and friendly atmosphere for the clients
• Make sure clients get the best experience using our brand 24/7
• Quick, polite, and accurate answering-back to customer requests and inquiries
• Close cooperation with the product team, suggesting special service improvements for users, based on feedback from clients
• NO cold calling involved whatsoever!
You have:
• years of experience in a Customer support role or similar ones
• Strong spoken and written English
• Self-motivation, reliability, and ability to work independently
• Focus on customer needs and good customer service skills
• High communicative abilities and patience
❗We’re not asking you to be a 100% empath or to love everybody. Just don’t be evil, rude, or selfish. And try to communicate with the team like a human being
It’s important to us that the team feels comfortable around you!
Hiring process:
✅ Intro call with a Recruiter -> ✅ Technical Interview -> ✅ Test task -> ✅ Offer
Who We Are:
Website: more about us and vacancies
Instagram: follow Refacians
YouTube: Reface Mobile