Our client - a global developer of artificial intelligence technologies and solutions in the field of information processing and linguistics - is looking for a Technical Customer Support Engineer to join their Technical support team in Kyiv.

THE ROLE:

To provide support and customer satisfaction on a 24/7 basis 365 days per year. As a Technical Customer Support Engineer (EMEA), you will be the first contact point for the company`s customers. You will provide front line support to them, assisting in troubleshooting and advising on Product applications and compatibility. 

This position requires work in 8-hour shifts, begins from 17:00 to 2:00.

You will work from the office, located in Kyiv, Ukraine, or remotely.

RESPONSIBILITIES:

Supporting incoming issues from customers via phone, Zendesk ticket system and email.

Supporting customers around the world, mostly all of the issues are in English.

Providing consultative advice to customers related to the usage of the company`s software.

Resolve product issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best steps to solve the problem.

Preparing customer`s requests for escalation to neхt level of support.

Preparing articles to Knowledge Base.

Follow communication procedures, guidelines and policies.

WHAT YOU SHOULD HAVE:

Higher education is necessary.

IT skills are preferable: operating systems (Windows), networking (OSI model, TCP\IP), algorithms, programming basics.

Ability to understand the customer environment and etc.

The ability to quickly and correctly find a solution based on the information received from the customer.

Analytical set of mind.

Communication skills, empathy (desire and ability to communicate with people).

Upper-Intermediate English.

High resistance to stress.

Easy to learn.

COMPANY OFFERS:

Work in the international IT product company.

Attractive social package (incl. medical insurance, partial compensation of sport and English classes).

Interesting and challenging tasks.

Opportunities for professional growth and career.

Competitive salary.

Possibilities to travel abroad to implement complex projects in recognized companies.

Comfortable working environment and a great team of professionals.