Position Overview

We are looking for someone with 4-5 years of technical consultancy experience to join our Client Technology team in Kyiv and help support our clients across the media sector in the EMEA/APAC territory. This is an opportunity to join a dynamic working environment, be mentored/managed by an experienced technology leader, and forge an exciting career path forward.

Responsibilities

* Be an active contributor and member of client account teams, including * * * * Account Managers and Project Managers

* Work hands on with Piano customers, primarily in a post-sales role, to provide innovative technology consulting services

* Gather, analyze, and document solution requirements

* Communicate technical project expectations to key technical stakeholders at the appropriate levels

* Mentor and train customers on Piano’s suite of products

* Triage issues that arise during implementation

* Lead interaction and collaboration with internal Piano teams to coordinate support and escalate customer issues

* Act as a liaison to the CS Product Director and Product Management team to drive product growth and development

* Manage multiple concurrent implementation projects

* Simplify complex technical topics during presentations

* Be an active contributor to the knowledge repository to further develop best practices and standard deployment methodologies 

* Provide mentoring, guidance, and expertise to less experienced team members

Qualifications

* 5+ years experience as a technical consultant delivering solutions to external customers

* Experience implementing solutions in a SaaS environment

* Experience implementing custom design solutions

* Strong web development skills (JavaScript, HTML, CSS)

* Knowledge or experience with AngularJS

* Working knowledge of SQL

* Experience integrating platforms using third-party APIs

* Complex problem-solving experience

* Preference given to candidates with experience in any of the following areas marketing technology, payment providers, identity management, DMP/CDP

* Excellent communication (written and spoken) skills, able to translate technical guidance to various client audience members and technical skill set; a good listener

* Strong collaborator; ability to work closely with account team members