WE ARE

Project Excellence is a project level of the corporate Quality Management System built to ensure delivery quality and facilitate achieving project success.

In its essence, Project Excellence is a collection of instruments, processes, procedures, and knowledge base created and implemented by the company to

• Monitor and control the quality of projects’ delivery
• Ensure successful projects’ delivery to SoftServe customers, but not only
• Facilitate continuous improvement of delivery function at SoftServe

The ultimate goal is customer’s satisfaction.

On a company-wide scale, Project Excellence provides transparency on the project’s performance, practices, and risk status and gives valuable information for accountable stakeholders for better decision-making. The key highlight is that SoftServe customer receives not only the team working on a solution but also the whole corporate Quality Management System focused on the customer’s satisfaction.

YOU ARE

Our perfect candidate has a grip on understanding the aspects of software development life-cycle along with the operation of production organization and delivering all kinds of user assistance. You are to communicate with business-oriented stakeholders, subject matter experts working as system designers and end-users effectively, drive full-dress investigation before getting down to presenting your findings to the audience and organize various types of information into self-contained pieces.

You are a holder of the following experience

• Advanced or proficient level of English
• Excellent written and spoken communication skills
• years of working experience as a Technical Communicator, Technical Writer, or Information Developer
• A grasp of plain English guidelines and international writing standards (Microsoft, Apple, etc.)
• Estimation, aligning, and managing own tasks
• Microsoft Office (Word, PowerPoint, and Excel)
• Authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence, or Zendesk
• Working in screen-capturing and video development tools
• Writing scripts for different types of videos (promo, demo, simulations)
• Creating one-pagers, presentations, visuals, and infographics
• A concept of HTML, CSS, and XML
• Practice within Agile (Scrum) methodology
• Attention to details, striving to immerse in technical peculiarities
• Flexibility and responsibility
• Ability to work in a team and individually
• Background working as UI/UX designer is desirable

YOU WANT TO WORK WITH

• Diving deeply into the business aspect of products that you document
• Identifying project and documentation requirements to produce corresponding user assistance
• Conforming to the TechComm project requirements, following style recommendations and guidelines
• Creating templates for online or printed documentation
• Creating and updating both end-user and developer documentation
• Developing complex technical illustrations (diagrams, workflows, and similar)
• Arranging product documentation in a way to ensure usability and convenient navigation
• Wresting information from SMEs and ensuring that they provide technical review of your content
• The client to elicit requirements, validating and approving your work at main stages of documentation development life cycle
• Performing editorial review of the documentation created by another TC
• Creating and styling presentations, developing templates for them
• Developing complex simulation or simple interactive videos
• Developing promo videos and promo materials for a product

TOGETHER WE WILL

• Collaborate closely to advocate user’s needs in documentation
• Work on dynamic projects and still have a stable place of work
• Grow technically and contribute to a worthy product
• Enjoy access to experienced specialists willing to share their knowledge
• Have access to strong educational and mentorship programs
• Grow professionally and learn from each other
• Care about your individual initiatives, just come and share your ideas!
• Enjoy flexible working hours in a friendly environment
• Have many other advantages such as team buildings, attractive salary, package of benefits, language classes, and so much more