WOW24−7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

WOW24−7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.

Now we are looking for a responsible Tech Support Engineer to join our team.

Requirements:

Basic understanding of how internet flows, able to at least explain (in very basic terms) how a network works;

Being able to deduce via troubleshooting or questioning if the customer’s internet is having problems in order for our devices to get connected;

Basic understanding of how WiFi works;

Knowing the difference between 2.4ghz and 5ghz bands;

Ability to ask line of questions to determine if WiFi issues at the customer’s location is disrupting our nodes.

Proficiency fluency and functional literacy in English.

Responsibilities:

Assist customers to configure their devices over the phone or by email;

Assist resolve devices issues with connectivity to wifi or cellular gateway;

Provide assistant on how to questions.

Conditions of work:

Mon-Fr-16:00—00:00.

We offer:

Comfortable and quiet workplace;

Competitive salary, fixed in US dollars;

International client cooperation;

Friendly staff and corporate events;

Fruit days in the office;

Stable environment and career development opportunity;

Social package, paid 18 working days vacation and sick days.