Tech support - it's just a great start in a wide range of IT development.We are ready to teach you how to work with a ServiceNow platform which mostly has been used by Adidas, Siemens, Henkel, Nokia to manage IT expenses with our help.
We are looking for a Tech Support Engineer to join our team.
What you should do:
- Take ownership of customer inquiries and issues reported and ensure quick and effective resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Document knowledge in the form of knowledge base tech notes and articles
- Meet defined Service Level Agreements and Key Performance Indicators (defined as part of the company’s goals setting process)
- Any other responsibilities and tasks are given by the management, appropriate to the role
- Observe company policies and code of conduct
- Attend team and organization-wise meetings
Would be a plus:
- Experience in SaaS Product support or ServiceNow;
- Strive to gain experience in ServiceNow;
What you should have:
- English intermediate or higher
- Fundamental knowledge of EXCEL
- Minimum 1-year experience in a Helpdesk or Tech Support Role
- Good problem-solving skills, analytical mindset
- Good client-facing skills
- Excellent team player, self-managed and self-motivated
What we offer:
- Fun and exciting corporate culture of transparency, productive challenging innovation;
- Flexible work environment;
- Educational events;
- Paid sick days/vacations: ROWE approach;
- Theme parties;
- Health Insurance;
- English courses.
brightfin named in Top 100 Private U.S. Technology Companies!!!
We are the one platform to manage your mobile, telecom, and cloud investments
Organizations have a tough challenge ahead of them as technology continues to grow at unprecedented rates (IoT, mobility, TEM, cloud, 5G, network transformation, etc). This rapid change leads to fragmentation, a lack of standardization, and inefficiencies across the organization.
brightfin’s IT expense management software solves those problems by optimizing IT spend, making workflows more efficient, and providing full transparency into IT expenses.