Intellias 0 — 3-5 років досвіду EN Upper-Intermediate Remote
  • Нетехнічні
  • Remote
  • Релокація
  • Є медстрахування
  • Support / Call center
24.06.22

Про роботу

With great experience come great projects. Just imagine: you can develop a product that should completely change the business of one of the world's largest companies! 

Our client is an innovative global company from the Fortune 500. Consumer Goods Producer and Retailer with headquarters in Switzerland that sells its products in 130 countries. Intellias mission is to support its strategy and efforts in the Digital and eCommerce space. 

A newly conceptualized Digital Eco System is comprised of set of capabilities including online shop & website, linking online & offline, customization & personalization, engagement & membership, digital product & services.

Location - remotely or Krakow.


Responsibilities:

  • Lead the 24/7 support team of 11-14 Support engineers;
  • Handle proper estimations and prioritization of team resources according to the customer needs;
  • Report directly to customer management on team results/issues resolution;
  • Lead technical SME's during Incident calls;
  • Take active part in issue resolution of any complexity, severity or scale;
  • Resolve system outages and issues fast, proactively and reliably;
  • Deeply Investigate issues;
  • Provide extensive root-cause analysis for issues;
  • Elaborate issue prevention and mitigation activities;
  • Tailor issue solutions to fit business needs in the best possible way;
  • Gather and report issue occurrence and resolution statistics;
  • Ensure enterprise systems and business continuity;
  • Take part in enterprise systems hardening measures;
  • Provide consulting activities if required;
  • Assist engineering teams in enterprise systems development;
  • Assist dev-ops specialist in enterprise systems deployment;
  • Review and approve changes to enterprise systems.

Requirements:

  • 5+ years of experience as a L2/L3 support specialist;
  • At least 2 years’ leadership experience;
  • Deep understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc.;
  • Strong knowledge in network and domain systems administration and configuration, Active Directory, Windows-related policies configuring;
  • Strong knowledge of Support activities: Incident management, Problem Management, Triage and Troubleshooting;
  • ITIL will be a benefit;
  • Experience using bug tracking and task management software: JIRA, confluence, etc.;
  • Good analytical, problem-solving skills and RCA methodologies familiarity;
  • Upper-intermediate English level is required;
  • Able to efficiently work both single and as a part of a team;
  • Result-oriented attitude and ability to work in time-pressing conditions.

Higher Education:

  • Bachelor’s or master’s degree in Computer Science or related fields.




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