You have technical interest and willing to join dynamic and innovative IT company? We are looking for a customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Areas of responsibilities:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM
• Interact with other departments and escalate customers feedback further

You should possess the following competencies:

• Customer oriented approach
• Good communicator with ability to ask and listen
• Strong verbal and writing skills in English, Russian and Ukrainian
• Problem solving and logical thinking skills
• Result oriented and stress resistant
• Proficient in Windows troubleshooting
• Aspiration to self-development and eager to learn
• Analytical, multitasking and empathetic skills

We offer:

• Participation in producing market-leading technology products for customers around the world
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• Occasional business trips to Western Europe
• Competitive salary level
• Good working conditions in a comfortable office (not open space!) near National Technical University "KPI"
• 39 working hours per week
• Possibility of partially remote work
• A parking lot with free spaces for employees
• A healthy work-life balance
• Annual paid vacation (24 working days)
• Paid sick leaves and a child sick leaves
• Maternity and paternity leaves
• Medical insurance (incl. massage in the office).
• English classes with a native speaker
• Compensation of lunches
• Regular company events
• Opportunity to become a part of the success that 3Shape has created over the past 20 years

We will be glad to welcome you in our team!