Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

 EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION

We are seeking a Senior Account Operations Manager to join our fast-growing team and become a part of our customer-facing sales team. In this role, you will drive the existing offers in Europe and identify and support new opportunities for successful cooperation with our customer.

The ideal candidate for the role of a Senior Account Operations Manager should be passionate about building relationships and providing excellent support for external and internal customers. In this position, you will serve as primary contact for key accounts, ensuring that Sales, Support, and Engineering are working effectively together to meet their needs.

If you are strategic, resilient, engaging with people and a natural self-starter; if you have a passion for solving complex problems this could be the perfect opportunity to join our team.

RESPONSIBILITIES

• Build/maintain a functional channel of communication with key accounts, building rapport and understanding their business needs customer;

• Proactively identify new customer necessities, expand opportunities and drive negotiation up to the contracting stage;

• Driving onboarding process and ensuring successful support in early adoption phases;

• Conducting regular activities (calls, service reviews, etc.) defined for high-touch support;

• Tracking and reporting on key account health metrics, driving any changes needed.

REQUIREMENTS

• 2+ years in account management or customer-facing role;

• Experience in both consulting and pre-sales is ideal;

• Experience working in fast-paced technology companies;

• Familiarity with the Unreal Engine or similar technologies;

• Experience in computer graphics applied to Training and Simulation industries;

• Willingness to travel 25-30% after COVID;

• Excellent spoken and written English (at least upper-intermediate level).

BENEFITS

• Competitive compensation depending on experience and skills;
• Individual career path;
• Unlimited access to LinkedIn learning solutions;
• Social package - medical insurance, sports;
• Compensation for sick lists and regular vacations;
• English classes with native speakers (certified English teachers);
• Flexible work hours.

EVEN MORE EPAM BENEFITS

• We offer the possibility to work on full product lifecycle –from concept to delivery into production;
• We offer mentorship program;
• We offer guaranteed professional growth through the technology trainings and technology communities inside EPAM;
• We are proactive Agile/Scrum/XP practitioners.

ABOUT EPAM

EPAM Systems, Inc., delivers product development and platform engineering services to Global 2000 companies by solving complex business challenges with breakthrough technical innovations.

EPAM specializes in digital transformation, business intelligence, big data and analytics, testing, next-gen architecture, digital engagement, service design and business consulting; all supported by over 23 years of software engineering expertise.

We are among the fastest growing technology firms globally, with over 200 clients and offices in over 25 countries. We have successfully helped our clients achieve measurable business results through best-in-class software engineering, combined with innovative strategy, consulting and design capabilities.