Required skills

• 2+ years of relevant experience (web and/or mobile projects)
• Good knowledge in the Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC)
• Intermediate english level or above
• Strong verbal/written communication & an excellent attention to detail
• Strong time management, accountability and organisational skills
• Flexible to an agile setup with the ability to multitask, managing coverage for multiple high
• profile mobile projects with strict deadlines
• Strong reporting capabilities
• Extensive knowledge of JIRA and / or similar bug tracking tools
• Knowledge of submission workflows for mobile applications (Apple/GooglePlay/Amazon)

We offer

• 24 Paid Vacation Days and Additional Days Off
• Paid Sick Leaves
• Learning & Development
• English Classes
• Comfortable Office Location
• Office Wellbeing
• Team Building
• Travel: Business Trips to UK
• Gifts: New Year Gift, Birthday Gift, Welcome Box for New Starters
• Career Path and Mentorship Program
• Parental Leave: Maternity and Paternity Leave
• Referral Program: Active Program with Great Bonuses
• Relocation Support
• Performance Review and Bonus
• Medical Insurance and Sport Activities Compensation

Responsibilities

Working with the GameOps QA Lead (London), you will be responsible for supporting the quality efforts across a range of player facing services, including CRM campaigns, Customer Support deep dive investigations, and live configuration updates. You will work closely with a number of different departments and make use of a variety of tools to fulfill these duties, all the while pursuing quality excellence and future mitigation throughout.

• Align with the GameOps quality processes defined by the QA lead, challenging where improvements can be made
• Support in the creation, maintenance, and implementation of dedicated test suites and associated test cases
• Raise issues associated with CRM campaigns or Live configuration changes inside the respective JIRA project, adhering to standardised formatting
• Support discussions during bug triages, enabling a collective agreement on any necessary follow up actions
• Manage the communication channels between the QA & CS teams, educating each of the others core responsibilities and objectives
• Support Live issue escalation protocol procedures and follow up on such cases raised by Customer Support until resolution / closure
• Monitor and review customer observations and tickets through Zendesk and weekly CS reports, deep diving into issue investigations as and when required
• Support maintenance of the PMCS JIRA database in coordination with Customer Support
• Regularly communicate with the GameOps QA Lead to support in the creation of accurate reports including task progression, priorities and blockers
• Ensure all campaigns are released to the highest standard, both in terms of defect mitigation and usability experience
• Work closely with Customer Support to investigate, document and where necessary push for swift resolution of Live issues, understanding where potential gaps existed and working with the GameOps QA Lead to plug these for the future
• Monitor CRM campaign health on a regular basis via tools such as New Relic, flagging and investigating concerning trends where applicable
• Regularly liaise with the Server QA team, staying informed about changes to CRM systems and future roadmaps
• Support the GameOps QA Lead in attaining the teams financial yearly goals through ownership and tracking of personal KPOs / OKRs
• Close liaison between yourself and the client QA teams, informing them of upcoming, active and ending CRM campaigns, as well as ongoing Customer Support deep dive investigations