Field Complete is a team of passionate, young & fun-loving professionals looking to change the uneffective way that the Servicing Industry works on the US market.

We’re working on an all-around software solution that encompasses the everyday duties of our clients and ensures a seamless experience. Our aim is to reduce workload and improve efficiency leading to higher volumes and better margins.

We created all-in-one solution to help service providers manage a high volume of work orders, B2B and B2C customers, and both vendors and in-house technicians.

Field Complete is growing really fast. So we are looking for a Customer Support Representative to ensure great customer experience with Filed Complete product and collaborate with development team to constantly improve that experience.

Tasks:

• Communicate with customers about their experience with the product.
• Address inquiries coming from users and be able to train them and show how to use it.
• Collect Feedback from Customers and supply necessary information to QA and Development teams for product improvement.
• Troubleshoot the product to determine causes of issues customers experience and escalate it to the concerned person/team.
• Regularly provide information about the company’s products and services.
• Carry out necessary interviews of the users, onboarding video calls, prepare stats and infographics.
• Maintain FAQs as changes take place.
• Participate in improvements of the product and processes with Sales and Development Teams.
• Update and Keep Product Documentations Current.

Requirements:

• Previous experience working with US customers from 1 year + (In Customer Service field).
• Fluency in English (both written and spoken).
• Fluency in use of daily management solutions (Email, Jira, Slack, SalesForce, Notion, Zoom, Crisp).
• Fluency in use of various hardware equipment: Phones, Laptops, Ipads, etc.
• Proficient typing skills and ability to handle and support several chat conversations simultaneously.

We care about your:

Comfort. We provide mixed office & remote work. Equipped office located in the center of Kyiv. Flexible working hours. Paid 20 days off & 5 sick leaves. Stock options.

Health. We compensate a Covid-19 test if it is needed.

Professional growth. We compensate 70% of cost of any educational event, English courses, personal coaching sessions etc.

Leisure. Loud parties, cosy teambuildings, charity projects.

Join us.