iDeals — is a product company recognized as the most highly rated and customer-centric in a secure business collaboration market. With more than 700,000 users from 150,000 companies all over the world (mostly in the US and Europe), we are on a mission to build the most robust Virtual Data Room solution that ensures secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Now we are looking for a Quality Assurance Specialist to our QA Customer Support Team with a mission of supporting and developing high-level standards of customer service. This is a strategic role with an impact on the delivery of the Company’s mission — Best Customer Experience.

Team, you will work with: 3 Service Quality Assurance Specialists, Knowledge Manager, Service Quality Assurance Lead and Customer Support Team.

Here we are:

Career site — DOU — Instagram

WHAT YOU WILL BE DOING:

• Analysis of interactions between Customer Support Specialists and clients (emails, chats, calls) according to the standards
• Providing feedback to Customer Support Specialists
• Preparation of regular reports on the quality indicators of Customer Support Specialists
• Regular updating of the knowledge base

WHAT YOU SHOULD HAVE:

• 2+ years of experience in Сustomer Service including mentoring / supervision / quality control
• Deep understanding of international B2B market
• Advanced English (C1), both oral and written
• Advanced/Fluent Portuguese and/or Spanish (C1-C2), both oral and written
• High level of learning and analytical skills, attention to details
• Energetic, flexible, and proactive

WHAT WE OFFER:

• Remote-first work with a flexible schedule
• Budget for home office setup and coworking
• Medical insurance with flexible coverage
• Extra wellbeing benefits: compensation of sports, yoga, mental, and other health and wellness-related activities
• The environment with hyper-growth potential and opportunities for your career development
• Unlimited budget for your professional learning and development activities
• Full transparency and alignment between your and company goals
• Paid 20 days off per year and health-related time off
• Thoughtful, qualified, diverse, and motivated team members
• Strong company culture and values that are genuinely supported by the team
• Corporate events, holiday celebrations, team building activities

COMPANY CULTURE:

We are driven by the mission of creating exceptional experiences for employees and customers alike. Our unwavering values of commitment and excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further.

Our diversity and different perspectives are the foundation of our success. Our two values, collaboration, and trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Last but not least, care value drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

iDealers work in a remote-first model, meaning we collaborate remotely from anywhere — either at home, cafe, co-working space, or in one of our offices. And although we are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels surrounded by teammates and engaged with our common goals.

iDeals is an equal opportunity employer. iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.

Refer a friend and get a bonus — $750.

Or send your CV and we will discuss the details :)

Have a wonderful day!