Customer Support Representative is a decisive role for Cotano. We’re in need of a bridge between our product and our users. By helping them every day, you’ll gain valuable insights and push your ideas to the Cotano product.

As a rapidly growing company, there are opportunities for internal growth and career development. If you're passionate, ambitious and have a collaborative mindset, come join our Cotano Team!

What You’ll Do

• Proactively ensuring the stability of Cotano’s major functions and systems in seamless collaboration with the product team.
• Critically analyse & respond to customer inquiries (2-5 per day).
• Daily monitor product analytics to ensure growth and gather product insights.
• Interview users (5 per week), aggregate user voice, and contribute it to the product together with the product manager.
• Discover customer pains and test prototypes.
• Onboard & success of Enterprise customers like Leroy Merlin, Glovo, and Oriflame.
• Lead or participate in projects to improve our internal team or external company processes.

What You'll Need

• 1-2 years of experience in a customer support or success based role. SaaS experience is a huge plus.
• Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions.
• Upper-intermediate level of written & speaking English.
• Ability to work in a fast-paced environment, learn quickly and adapt to a changing product.

What We Give For You

• Company stock options/shares as a unique opportunity by joining on an early stage.
• Free lunches and snacks.
• Flexible time offs.
• Work with a team of equals. We don't waste time on bureaucracy and micromanagement. You'll have the full power to make decisions.
• A well-managed organization with OKR on strategy level and Scrum on tactics level in both product and business teams.
• Work within an engaging and unconventional industry with thousands of field salespeople as our users.
• Process-backed environment: mentoring, analytics, and learning sessions.
• Access to the mind & ideas of the very top entrepreneurs from the Advisory Board who are the top sales executives from unicorn $1B startups.
• All-inclusive office located in the center of Kyiv (3 min from Pecherska metro station).
• Teambuildings which we strive to do every month.