WOW24−7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.
WOW24−7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.
Now we are looking for a responsible and attentive Customer Support Manager with English knowledge to join our team.
- Proficiency fluency and functional literacy in English;
- Familiarity with retail FX trading and MetQuotes a big plus;
- Strong problem identification and objection resolution skills;
- Exceptional verbal communication and presentation skills;
- Excellent listening skills;
- Self-motivated, with a high level of integrity and work ethic;
- 0.5−1 years of proven experience in customer support or call centre operations;
- Comfortable working with CRM and phone systems.
- Respond to customer email, and phone queries and requests in a courteous and timely manner pertaining to opening new accounts, downloading trading platforms and other general inquiries as they relate to FX trading;
- Accomplish set performance targets with respect to resolution of issues, and handling tickets;
- Follow up on client service issues to provide after-sales quality service to all clients by confirming completion of transactions;
- Engage in marketing of the group’s products and services;
- Perform client file maintenance activities;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
- Keep records of customer interactions, process customer accounts and file documents;
- Retrieve and collate system generated daily transaction reports;
- Complete any other special projects and other related activities as assigned by Manager.
Conditions of work:
- Morning shift 8:00—16:00;
- Day shift 14:00—22:00;
- Night shift 22:00—8:00;
- 2 day off per week.
◀ Comfortable and quiet workplace;
◀ Competitive salary, fixed in US dollars;
◀ International client cooperation;
◀ Friendly staff and corporate events;
◀ Fruit days in the office;
◀ Stable environment and career development opportunity;
◀ Social package, paid 18 working days vacation and sick days.
Отзывы о работе в WOW 24/7 6
Аноним - Customer service representative - Lviv - сотрудник, c 2019
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Аноним - Сапорт - Львів - сотрудник, c 2020