CEX.IO 0 Київ, Remote
  • Нетехнічні
  • FinTech
  • Support / Call center
22.09.22

Про роботу

We are looking for a Customer Support Agent to join our team.

Our ideal candidate has:

— Advanced in English

— Excellent verbal and written communication skills

— 1 year of experience in customer support or sales environment preferably with clients from all over the world

— Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues.

Will be plus:

— Excitement to learn new products/technologies and help customers

— Familiarity with ticketing systems (like Zendesk, Intercom)

— Tech or Philology Degree is preferable

Responsibilities:

— Provide prompt, courteous and effective omnichannel customer support (emails, live chat, and calls)

— Seek resolutions to customers’ queries and issues whilst actively striving to achieve a ’one correct answer’ across all channels

— Follow our customer service standards, communication policies, and procedures

— Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required

In return we offer:

— Challenge to search, attract and build relationships with candidates in global market;

— Good opportunities for professional growth (personal development plans, regular feedback on results, external professional courses);

— Inspiring atmosphere (dynamic product company, ability to see tangible results of your efforts on a weekly basis);

— Process ownership you are responsible for;

— Competitive remuneration and transparent bonus system;

— Opportunity to work remotely;

— 100% Health Insurance coverage after successful trial period;

— Annual vacation: 18 working days.

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