Skills and Achievements

• Job Roles: CIO, CTO, Operations Manager, Project Manager, Development Manager, Product Manager.
• Experience in creating, launching and bringing SaaS products to market.
• Experience in optimization, simplification and automation of business processes.
• Basic UI/UX Skills.
• Experience in implementing SCRUM and ITIL.
• Systems thinking and people management skills.
• Proactive approach to collaboration and problem solving.
• Ability to work in multitasking and stressful situations.

Work Experience

COO - Priocom (IT)

 February 2019 — till present time

• Operations management.
• Hiring employees, building teams.
• Management and coordination of technical teams (developers, testers, DevOps, implementation teams).
• Working with key customers: making presentations, preparing and defending commercial proposals.
• Ensuring and controlling a continuous product development cycle
• Implementation of complex projects: planning and coordination of work.
• Company rebranding.
• Employee motivation.

Product Manager - Priocom

 June 2017 — till present time

• Making a product development strategy and roadmap.
• Formation and documentation of business requirements, User Stories, technical documentation.
• Collection and analysis of customer requirements.
• UI/UX design development.
• Backlog management.
• Market analysis, competitor monitoring.
• Development of prices, packages and offers.
• Making presentations
• Coordination of work on product development, setting goals and creating tasks.

Completed projects:

• implemented SCRUM
• products developed: CRM, BPM, FFM
• products are implemented by customers: companies serving housing and communal services, telecom operators, government organizations.

Head of Service Platforms Department - Ukrtelecom

 October 2014 — May 2017

• Operation and development of 88 information systems (Service Systems, Operation Support Systems, Business Support Systems, Enterprise Resource Planning Systems, etc.), network and server infrastructure of two Data Centers.
• Providing user support at 2 and 3 levels.
• On average, simultaneous work on 10 projects for the development of existing services and introduction of new.
• About 80 staff members in the department.

Key projects:

• reengineering of business processes and transition to ITIL with the implementation of Service Desk;
• built a team of department from seven divisions;
• implementation of a corporate portal based on Bitrix;
• geo-reservation of key information systems;
• replacement of the network core and firewalls in Data Centers.